Work May be the Devil....

...But things are maybe getting better.
They figured out how we can take care of the virus that has been running around campus. It requires two separate virus scans and fully updating Windows. You would be amazed at the number of students on campus that do not have Service Pack 2 installed for Windows XP. Some of these students have NEVER updated Windows. Luckily we don't do the work for them. They have to sit here and we basically help them out with it. We have had some serious problems with some of the computers, but most have gone smoothly. We also finally have students telling us that they appreciate our patience with them. We had some trouble the first day we started working with them and getting things taken care of, but it has mostly smoothed out.
We still cannot get the desktops cleaned though. And those students are rather upset. But they are hoping we will be able to start with them by the end of the week. I certainly hope so because it is a mess.
The managers in itech had a meeting today and one of their topics was 'Is moral low in iTech?' Derek sent out an e-mail asking for our opinions on the matter. Everyone in the office said that our moral was low and that it was the Networking team's fault. It was rather amusing.... Since Brandi went all out and wrote a lot, I thought I would post what she had to say. I share the exact same opinion on it as her, so it keeps me from having to write it out. :)



I believe that the Morale could be better. I believe that the worse problem that we have with this issue is that other departments in iTech appreciate exactly what the helpdesk has to put up with on a daily basis. You have students paying for services that they are not able to use due to ip addresses not available, virus’, and stupid students running routers, and we have to get cursed out on a daily basis due to these issues, then we are the one that in the end who smooth it over with the students to try and make them feel better. I know that a lot of the networking issues are not anyone’s fault so to speak; however, we are the ones that see these students everyday and take whatever they dish out to us. Also in that same respect is the virus issue, we are the ones that have to put up with these students who are NOT happy. I totally understand that we need to do what we have to protect our Network. Bob totally understands what we have to put up with since the virus issues have come out he has been up here at the Helpdesk working with us. However, I believe that iTech in whole needs to know what we have to hear and put up with in a days time. The other departments are separated and they do not see what the other one is going though, sometimes I feel like other departments within iTech are not working with the Helpdesk it almost feels as though they are working against us. We need to be in the know of what is going on and when things are going to happen so that we can prepare ourselves and know what we are going to say to these students who are fixin’ to come in here and EAT our LUNCH so to speak. HOWEVER EVERYONE on the campus comes to the Helpdesk and we have to be the ones who REPRESENT each department of iTech. So if it wasn’t for our smiling faces everyday and keeping the students happy then the name iTech would have a serious bad name on this campus. I love my job and I love working with the students. I do believe that within iTech our fellow family members really do know deep down know what we are going through over here; however, they look at us as the low man on the totem pole and we get left out of the loop, but yet we are the MAIN contact for this department. I am not sure if this helps you out or not but I will stop now. LOVE YA!
-Brandi



Now, that you have skipped the several inches of writing above, I'm going to finish up for the day's notes.

I made a 90 on my Spanish test Monday. I was very proud of myself. But she graded it easy too. YAY! I have an A in both of my classes right now!

I got approval for the topic of my research paper in my human sexuality class. It's on sexually transmitted diseases on college campuses. If anyone has any great resources or stories they want to pass my way, I would love the assistance.

And now, last but not least, a belated birthday to my friend Stimpy. He's a year older, but not a bit better! :)